AI agents · WhatsApp customer service
Customer Service Agent: your company answers on WhatsApp in seconds.
The customer messages your company's official number and the agent answers right away: product questions, the sizes and quantity needed for a quote, order status. When the topic needs a person, the conversation goes to your team with the full history.
What the conversation looks like
Each company gives the agent its own name and tone. At Dustre, the group's special steel distributor, she introduces herself as Helena and answers technical questions and quote requests on the company's WhatsApp. The example is illustrative.
How it works
Connect the company number
The company connects its own number through the official WhatsApp Business Platform (Meta) in a few clicks. The number stays the company's, and the WhatsApp Business app on the phone can keep working alongside.
Learns the catalogue and the rules
The agent uses the catalogue, sales terms and tone of voice the company sets up in Ordeno. It never makes up prices, lead times or stock: if something is not set up, it asks the team.
Answers in seconds, at any time
Product questions, quote details, order status, document copies and support tickets, day, night and weekends.
Hands over to a person when needed
Negotiation, complaints or a customer asking for a person: the agent alerts the team and steps out. Whoever takes over sees the full history and replies from the same number.
Everything is logged
Each conversation becomes a ticket in Ordeno's CRM, linked to the customer, the quote and the order. Managers see how many contacts came in, where from and how many became sales.
Notices with approved templates
Outside WhatsApp's 24-hour window, the agent only sends service messages using Meta-approved templates: order received, quote ready, order on its way.
What it does and what it does not do
Does
Serves people who contacted the company, organises the request, answers based on what the company set up and calls a person when the topic needs it.
Does not
No bulk messaging, no advertising to people who did not ask for it, no price negotiation on its own and no closing a sale without the team's approval.
Data and privacy
Messages are used only to serve the customer on behalf of the company that owns the number. We do not use the data for advertising and we do not sell or share it with third parties, other than the hosting and AI providers that run the service. Everything follows the LGPD (Brazilian data protection law), and customers can ask for their data to be deleted at any time. Privacy policy.
Ordeno is a brand of Vistara Software Serviços e Participações Ltda., CNPJ (Brazilian company ID) 59.864.344/0001-91, R. Bernardo Guimarães, 187, sala 04, Vila Anastácio, São Paulo/SP, 05092-030, Brazil.
Frequently asked questions
Do I need a new WhatsApp number?
No. The company connects the number it already uses through the official WhatsApp Business Platform. The number stays the company's and can keep running in the WhatsApp Business app on the phone.
Does the agent give prices and lead times?
Only what the company set up in Ordeno. When a price needs a quote, it collects the order details and sales replies from the same number.
What if the customer wants to talk to a person?
The agent alerts the team right away and steps out. Whoever takes over sees the full history and continues on the same WhatsApp.
Does the agent send bulk messages or advertising?
No. It answers people who contacted the company and, outside the 24-hour window, only sends service notices with Meta-approved templates.
How is customer data handled?
Only for customer service, under the LGPD, never for advertising. Customers can ask for their data to be deleted at any time.
Customers answered in seconds, your team focused on selling.
In the free assessment we map the questions that reach your WhatsApp most and how much time your team spends on them.